FREQUENTLY ASKED QUESTIONS



Q1. How do I know when my order has been confirmed?

Ans.: You will receive an email notifying you when your order has been confirmed.

Q 2. Do I need to create an account to place my order?

It is advised to create an account to make your shopping experience simple and hassle-free. However you can place an order as a 'guest' without having an account.

Q 3. Do you deliver outside India?

Stepsrove delivers only within India.

Q 4. How safe is it to use Net-banking & Debit or Credit Card for payment on your website?

All transactions at www.venussteps.com are protected and encrypted.

Q 5. I cannot complete my registration, what can I do?

You can mail us your queries at [email protected] or call us on our customer care number +91 9871198701 for immediate assistance.

Q 6. Can my products be shipped to an address different from the billing address?

Yes, you can get your products shipped to an address different from the billing address. All you need to do is fill in your desired address under 'Shipping Address' to get it delivered at the desired location.

Q7. Can I choose my delivery date?

Delivery dates cannot be selected or changed.

Q8. Can my order be modified or cancelled?

You can cancel or modify you order provided that it has not been dispatched for delivery. You can also send request to change or modify on [email protected] or call us on our customer care number +91 9871198701

Q9. What are the shipping charges?

We provide free shipping throughout India.

Q10. What forms of payment are accepted for on your website?

All credit cards, debit cards and net banking are accepted.

Q 11. Is Cash on Delivery acceptable?

Yes Cash on Delivery (COD) is accepted.

Q 12. I forgot my password, what can I do?

By clicking on the 'Forgot Password' option, you can generate a request for a new password to be sent to your registered email-id. Follow the steps mentioned in the email to reset your password.

Q 13. What if an item is out of stock?

We are sorry for the inconvenience if the products listed are out of stock. However we can notify you once it is back in stock if the same is required you can simply contact us on [email protected] or call us on our customer care number +91 9871198701

Q14. What is the estimated delivery time?

It usually takes us 7-10 business day to deliver your order. While we endeavor to deliver your order at the earliest, we request you to bear with possible delays due to restrictions in movement because of the current situation of Covid Pandemic.

Q 15. What if I receive an incomplete, incorrect or damaged order?

In the extremely rare occasion where you receive a package with damaged goods, please inform our Customer Care within 24 hours of receipt of the same, with supporting images, so we can best address your concern.

Q 16. How are the items packaged?

Each of our products are firstwrapped and then placed in a thick plied carton, which is taped and prepared for shipping. Delicate items are safeguarded with an additional layer of bubble wrap.

Q 17. How does the delivery process work?

All our deliveries are processed through safe courier services. When your order is dispatched you will receive an e-mail with your tracking number. The tracking number can be used to track the status of your order.

Q 18. How can I track my order?

You can check your order status in your account on www.venussteps.com

Q 19. How do I request for a refund for my cancelled order ?

Kindly refer to our Return and Exchange Policy to understand if your order qualifies for a refund. If it qualifies for a return then the refund will be processed in 24-48 hours and will reflect in your bank account in 7-10 days. Please contact your bank for further information. For any other assistance regarding refunds please contact on [email protected] or call us on our customer care number +91 9871198701